Moments that Matter: Reimagining Customer Experience | Amazon Web Services

Someone's moving home. Someone's getting married. Someone just lost a loved one. The customer experience your organization delivers in that moment defines your brand. Moments That Matter is a new video series from AWS exploring how organizations are using Amazon Connect Customer to reimagine customer experience around the moments that matter most. When a customer reaches out, they get one conversation, one experience, and one resolution. No matter how they connect. If you're a CX leader exploring what AI-powered customer experience actually looks like in practice, this series is for you. Ex