Goutam Nadella, Smarsh | Smarsh EDGE 2026
In this interview from Smarsh EDGE 2026, Goutam Nadella, chief strategy officer of Smarsh Inc., joins theCUBE's Gemma Allen to discuss how AI-powered communications intelligence is transforming compliance and risk management in financial services. Nadella explains how combining static CRM data with dynamic communications signals gives executives a fuller picture of client relationships. He details the technical challenge of capturing encrypted platforms like WhatsApp without disrupting the employee experience, and why governance must be foundational rather than bolted on after the fact.
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